For the European Medicines Agency (EMA), we are looking for a Platform support offficer in Business Process Automation office!
What are you going to do?Role summary:
EMA is looking for an experienced Platform support offficer to support with the maintenance and the continued development of its Clinical Trials Information System (CTIS).
- Support the Platform Lead in planning, managing and documenting platform activities, including bug fixes and system enhancements of live applications.
- Assist in budget consumption tracking, ensuring accurate monitoring of expenditures against allocated resources and identifying potential overruns or savings.
- Assist in the on-boarding of contractor resources, including CV compliance checks and coordination with HR and procurement teams.
- Contribute to contract execution oversight, supporting the Platform Lead in managing agreements with external suppliers and ensuring deliverables are met.
- Provide administrative support for contract and vendor management activities, including tracking deliverables, deadlines, and compliance documentation.
- Monitor the work of contractor teams.
- Track and report on vendor performance against established Service Quality Indicators (SQIs), escalating issues as needed.
- Manage and supervise sprints/releases, ensuring scope is clearly defined and aligned with platform objectives.
- Ensure best practices and ITIL processes are followed for the resolution of Problems, Incidents, Request and Questions (PIRQs)
Standard role duties & responsibilities:
- Contribute to the development of the agency's delivery methodology and continuous improvement;
- Provide technical support to the Project Management Specialist / Programme Manager in project/programme planning, progress monitoring and management reporting;
- Support the business design and process improvement within the related area;
- Support, organise and coordinate the project team to deliver project objectives within time, resource and budget constraints;
- Provide support to the Project Management Specialist / Programme Manager in monitoring the project budget and ensures resource plans and forecasts are continually kept up to date and accurate;
- Organise meetings with relevant operational teams including agendas, meeting logistics, summary and minutes;
- Coordinate, record and ensure quality compliance and plan for maintenance and end user support;
- Assist in the monitoring of the formal acceptance on the delivery of the service and its deliverables, in conformance with the provisions of the delivery contract.
- Assist the Project Management Specialist / Programme Manager in preparing project board / steering group level communication for project governance;
- Draft and format various documents as required in accordance with EMA style guide principles and using pre-defined Agency templates, as appropriate.
Role-specific duties
- Partner with other Platform Leads/Analysts or colleagues from other departments for managing and delivering interdependencies.
- Proactively identify and manage risks and issues, ensuring timely resolution and minimal impact on delivery.
The specific tasks of an individual job holder, linked to this role description, are further detailed and referenced in:
activities of the organisational entity within which the job holder carries out those tasks;
the set of annual performance and development objectives, which are established together with the reporting officer;
the requirement to comply with SOPs, WINs, confidentiality undertaking and other documentation relevant to the role and its scope. These will be agreed upon with the reporting officer upon assuming duties.
What do we offer?A fulltime (40 hours per week), temporary job from 5-11-2025 until 31-03-2026 (assignment extention is possible)
Salary range:
- 4812,17 gross per month (5 years of experience)
- 5444,73 gross per month (5 - 17 years of experience)
- 6970,17 gross per month (17 years of experience or more)
Interesting and challenging work that brings value to European citizens;
A diverse and stimulating working environment.
Where will you work?The European Medicines Agency (EMA) is a decentralised agency of the European Union responsible for the scientific evaluation, supervision, and safety monitoring of medicines developed by pharmaceutical companies for use in the EU. The agency is located in Amsterdam, Netherlands and employs over 900 people from across the EU. EMA's mission is to protect public health by ensuring that all medicines available in the EU are safe, effective, and of high quality.
What do we ask?Education
- Completed university studies of at least three years, attested by a diploma.
Experience
- Up to 3 years of full time relevant professional experience;
- In coordinating and organising projects and / or initiatives;
- In dealing with internal and external stakeholders.
- in Contract management and tracking of deliverables
Skills & Knowledge
- Knowledge and practice of frameworks (at least one year)
- Familiarity with agile methodologies, sprint planning, and release management
Are you interested?Got excited? Apply untill the 14th of October, 2025, by leaving your details on our website via the application button!