Make a difference for Ukrainian refugees.
Would you like to make a daily impact in the lives of people in vulnerable situations? Are you precise, customer-oriented, and proactive? Then this position at the Immigration and Naturalisation Service (IND) in Utrecht may be the right fit for you.
Wat ga je doen?As a Biometric Support Officer, you will work together with your colleagues to collect biometric data (such as fingerprints and passport photos) from Ukrainian clients. You will welcome people on-site in Utrecht, guide them through the process, and accurately process all data in the systems.
In addition, you will:
- Check appointments and receive clients at the front desk
- Work in a structured way on administrative tasks
- Occasionally be scheduled to work in the evening or on Saturdays
Between September 2025 and February 2026, biometric data from 120,000 Ukrainian clients will need to be collected. A temporary, dedicated team is being assembled for this project — and you could be part of it.
Wat bieden wij?- Gross hourly wage between €18.38 and €22.85 (scale 6, Dutch public sector CAO, depending on experience)
- Travel reimbursement for public transport or a mileage allowance
- 8.33% holiday allowance and a year-end bonus
- 25 vacation days based on a 40-hour workweek
- Pension accrual starting from your first working day
- A meaningful role within a socially relevant organization
Waar ga je werken?The Immigration and Naturalisation Service (IND) executes Dutch immigration policy. They assess applications from individuals who wish to live, work, study, seek asylum, or become Dutch citizens. They do so carefully, objectively, and in accordance with the law.
The IND plays an important societal role: we ensure that people who have the right to reside are assisted in a correct and humane manner, while also safeguarding the integrity of the immigration system. Within the Services Directorate, customer-focused and accessible service is key. We combine speed, precision, and quality to support people respectfully and effectively.
Wat vragen wij?- MBO-level education or equivalent, with a good command of the English language
- Proficiency in Ukrainian and/or Dutch is a plus
- You work accurately and handle personal data with care
- You are comfortable with repetitive tasks and work in a structured way
- You are stress-resistant and maintain oversight in busy situations
- You take initiative, think proactively, and collaborate well with colleagues
Interesse?Ready for a new challenge? Apply by July 9th via the application button and upload your CV. Selection interviews will take place on July 29 in Utrecht.
Do you have any questions? Please contact Serena Rausch at +31 6 42506909