Do you enjoy working with customers and solving problems before your coffee gets cold? Are you a good listener with a problem-solving mindset? Join the team and make an impact!
What are you going to do?In this role, you’ll be the key contact for the customer, managing day-to-day communication and ensuring everything runs smoothly from order to delivery. You have the ability to manage customer expectations well.
What will you do?
- Act as the first point of contact for customer inquiries via email and phone
- Process orders, returns, and complaints in a timely and accurate manner
- Coordinate with the warehouse to ensure on-time deliveries
- Monitor order status and follow up on urgent requests
- Support internal reporting and update work instructions as needed
- Participate in regular progress meetings with internal and external teams
- Contribute to process improvements and customer satisfaction
This is a full-time position (32–40 hours per week) working daytime hours. Flexible start times are available in agreement with your colleagues.
What do we offer?- Enjoy a competitive salary of up to €3,400 gross per month, paid weekly, depending on your relevant experience
- 7 ADV days for some well-deserved relaxation
- Travel allowance
- 25 vacation days plus 8.33% holiday allowance through Adecco
- Full-time position with great future prospects at a reputable company
- Pension scheme via Stipp for a worry-free future
- Training opportunities through the Adecco Academy – keep developing yourself
Where will you work?Our client is a growing international company in the logistics sector. They serve a variety of customers, mainly in consumer electronics and medical equipment. The location in Venlo is easily accessible, close to the A73 motorway, with free parking available. Within the company, there are many opportunities for personal and professional development. It’s a great place to work, where people enjoy being part of the team.
What do we ask?- You have a level of education and/or experience equivalent to mbo+/hbo or higher
- Experience in an international Customer Service or Sales Support environment is a plus
- Strong administrative skills with attention to detail
- Experience with WMS/ERP systems and strong skills in MS Office
- Good communication skills in English; knowledge of Dutch is an advantage
- You are flexible, well-organized, accurate, and customer-focused with the ability to keep an overview
Are you interested?Interested in this Customer Service Specialist position? Apply before June 29th. Click the apply button and leave your contact details. Adding a CV is not required but recommended — it helps us get a better understanding of your experience and skills. If you have any questions about the role, feel free to contact Monika or Kim at 06-34633024. We’re happy to assist you!