We are seeking an experienced Customer Service Agent to join Nike’s European headquarters in Hilversum. This is a full-time position (40 hours per week) with an immediate start.
What are you going to do?- Deliver a premium customer service experience through professional, timely, and accurate communication with a proactive mindset
- Handle incoming emails and calls from customers, account teams, and internal partners
- Ensure orders are accurately processed and managed to meet customer delivery expectations
- Proactively resolve issues through problem-solving, collaboration, and escalation when necessary
What do we offer?- Nike maintains a hybrid working model, 3 days in the office, 2 days from home.
- 25 vacation days if you work 40 hours per week a full year
- Commuting allowance of €0.23 cent per km/max of €23 net per office day
- Work from home allowance of €5 per day on days you are working from home
- 8.33% holiday allowance
- Participation in pension plan, fully covered by Adecco in the first year
- 25% discount in the employee store
- Free access to the online learning platform Adecco Academy
- Access to the gym facilities on campus
Where will you work?Nike, Inc., a global leader in athletic footwear, apparel, and innovation, is headquartered in Beaverton, Oregon, and serves as a beacon of inspiration for athletes worldwide. Its European Headquarters (EHQ) is located on a vibrant campus that reflects the brand's dynamic and innovative spirit. Surrounded by lush parks, cycling paths, and running tracks, the campus embodies Nike’s commitment to sustainability, health, and community. A melting pot of global talent, it fosters creativity and collaboration, driving forward-thinking ideas that shape the future of sports, culture, and lifestyle.
What do we ask?- Experienced in delivering excellent customer service
- Fluent in English (spoken and written)
- Strong knowledge of the Nike brand, culture, and products
- Background in the retail sector with proven sales and service experience
- Associate or Bachelor’s degree or 4+ years of relevant professional experience
Are you interested?Apply now via the button. If you need more information about the team, the company, the role; feel free to send an email to nike@adecco.nl. We will be more than happy to support!