Are you a communicative team player with a passion for customer relationships and a curiosity for supply chain operations? If so, we have the perfect opportunity for you!
What are you going to do?You will work closely with one of the clients key accounts and serve as a critical link between internal teams and customer contacts such as retail and warehouse managers.
As a Customer Operations Specialist you will:
- Be the main contact for the client regarding logistics and customer service topics (orders, deliveries, complaints, product updates);
- Analyze customer order data and some logistics KPIs to spot issues and improvement opportunities;
- Work cross-functionally with internal teams (order management, supply chain, master data, sales);
- Proactively solve problem and communicate with stakeholders;
- Lead and support small improvement or process optimization projects;
- Help maintain master data accuracy and support portfolio changes;
- Prepare and attend customer visits to share performance reports and strengthen relationships.
What do we offer?- Competitive salary based on experience (€3.200-€5.000);
- A 6 months contract- starting date 22/09/2025 - 6/03/2026 (extension may be possible);
- Hybrid working: 2 days per week in the Rotterdam office,
- 25 vacation days;
- 8.33% holiday allowance;
- Pension contributions from day one;
- Access to the Adecco Academy for professional development through a wide range of training and courses.
Where will you work?Our client is a global leader in consumer goods, known for its strong sustainability goals and focus on operational excellence. The Customer Operations Benelux team plays a key role in ensuring excellent execution between Sales, Supply Chain, and Marketing.
What do we ask?- Strong communication and people skills (both with customers and internally);
- 1+ year of experience in customer service or a similar operational role;
- Basic project management experience: you're organized, proactive, and can drive tasks forward;
- Professional level of Dutch speaking (must-have);
- Some experience with SAP tool;
- A team player who is eager to learn, solve problems, and work in a fast-paced FMCG environment.
Are you interested?Apply now before the 10th of August! Please note that candidates without a fluent level of the Dutch language will not be considered.