Adecco Group Netherlands Complaints Procedure
Everybody who works at Adecco Group Netherlands is familiar with our code of conduct. Our code of
conduct is in line with the expectations of the relevant region and the core values of the organisation.
This is how the Adecco Group does everything it can to promote and maintain a diverse culture of
respect and equal opportunity. We act with integrity and are a reliable partner for our customers and
Should you still wish to make a complaint
We are assuming that you can discuss and hopefully resolve this directly with your contact. We
encourage you to report your complaint to us. This will ensure that we can assist you further and you
will give us valuable information that we can use to improve our services.
Is it not possible to resolve your complaint?
You can then report your complaint by emailing email@example.com. Your
complaint will be accepted for processing at this central point. The Quality & Compliance department
will register and coordinate your complaint.
You will always receive an acknowledgement of receipt regarding your complaint. We will ask the
responsible manager to search for a solution depending on the scope of your complaint. If a solution
cannot be found immediately, the relevant manager will determine which measures are needed to
assist you further. Our aim is that the responsible manager will personally contact you within five
We make every effort to comply with our legal obligations and take the highest standards of ethical
conduct into account when doing so. We take complaints seriously and they are regularly analysed
and subsequently discussed with Adecco Group Netherlands' management. If required, changes are
made in our services and processes to implement structural improvements.