ICT Helpdesk

We are looking for a support worker for a 2nd tier ICT Helpdesk position at an internationally recognised company. As a support worker in this position, you are responsible for a dynamic role involving communication with multiple engineering teams to resolve issues and contribute to ongoing projects revolving around support tools, knowledge management and other relevant tasks.


JOB RESPONSIBILITIES


•Develop and maintain a complete understanding of our products and ongoing releases;

•Customer liaison via phone, email or remote control;

•Technical fault analysis & troubleshooting;

•Answer calls and e-mails in line with team KPIs;

•Keep customers (external and internal) informed of the status of their helpdesk issues;

•Monitor performance of installed software and hardware products;

•Respond quickly to urgent issues, escalating to product development team where required;

•Provide training / create documentation as neede.


Waar ga je werken?

THE ORGANISATION


Out client is a leading global provider for technical solution in the ICT sector. It offers solutions that connect companies to their assets for greater visibility, usability and operational efficiency. Currently, this client provides service in more than 130 countries and territories worldwide.


Wat vragen wij?

REQUIRED SKILLS


•Understanding of PC networking hardware/software concepts;

•Knowledge of Windows 7 / 10 / Server 2012 standalone and in a network environment;

•Familiarity with SQL / MS SQL server and databases;

•Ability to perform root cause analysis and replicate and test problems in multiple environments;

•Excellent verbal and written communication skills;

•Excellent Team Player;

•Fluent English;

•Fluent German or French.


 

DESIRED SKILLS


•Familiarity with Citrix platform

•Experience with customer facing support

•Experience in the trucking industry

 

EDUCATION


Certificate/Diploma/Degree in Computer Engineering/Computer Science/Electronics.


WHAT WE OFFER


•Interesting tasks in an international organization with benign working atmosphere;

•Opportunities to grow within the company;

•Decent salary ranging from €2,400 to €2,800 dependent on work experience;

•8% holiday allowance and 25 vacation days (when working full-time);

•After 26 weeks of work, you will join the pension fund, and

•Personal development: during your contract you have access to Adecco Academy, with 150+ online training and courses;

• A health insurance allowance.

• One year contract with possibilities to evolve into an indefinite contract.

 

Citizenship status or a permanent residence status is required.

 

If you can see yourself working in our team and adding value to our products, please send your resume, and motivation letter to fei.schoska@adecco.nl.