Hospitality Employee Heineken Experience

  • Categorie
    Personeel en organisatie
  • Type dienstverband
  • Locatie
  • Opleidingsvereisten

In this role, you will be the ultimate Heineken Ambassador and host to all our guests at the Heineken Experience. You will be working in the attraction of the Heineken Experience as well as in the banqueting/event rooms. Direct report to the Supervisor Heineken Experience. Part of the Heineken Experience - Attraction team, which consists of 12 people.

- You will be fulfilling a hospitality role for visitors;
Welcoming Visitors with a positive feeling
Answering questions in a visitor focused way
Passing on complaints to supervisor
Fulfilling an exemplary role for colleagues and in a right way correcting behavior
Keeping aware of safety
Taking care of a clean work environment

- Ambassador Heineken Experience
Draught the perfect beer
Instructing visitors about the qualities of Heineken Beer
Informing guests about the history of Heineken, the brewing process and all innovations of Heineken.
Regulating visitors flow
Handling the register
Being alert on fake money
Taking care of little technical difficulties

- Hospitality Host
Preparing hospitality rooms at the Heineken Experience, so that internal events can be held
Serving drinks and food on internal events
Being a perfect host towards our guests and visitors
Being up to speed on the HACCP and ARBO-Precautions and translating daily work-environment
Cleaning and making sure everything is tidy
Taking care of personal hygiene

Waar ga je werken?

The Heineken Experience is a bustling attraction and event venue in the heart of Amsterdam. The former brewery welcomes over 1.100.000 visitors every year and numerous events are hosted here.
The Heineken Experience is growing and will continue to compete to become the biggest tourist attraction of Amsterdam.

Wat vragen wij?

- Experience in a service oriented role / Hospitality
- Working irregular hours (including weekends)
- Knowledge of Heineken
- Handling PC
- Draught Skills
- Knowledge of HACCP
- Sociale Hygiëne

- HBO, preferably Middelbare Hotelschool
- Fluent Dutch and English language required
- Preferably multiple languages
- Result Oriented, Initiative, Flexibility, Adaptability, Sensitivity, Accuracy



Locatie van de functie


Referentie: M-000012310