Fraud Analyst French or German Language

  • Categorie
    Callcenter
  • Type dienstverband
    Vast
  • Locatie
    Hilversum
  • Opleidingsvereisten
    HBO

What will you do:
You will investigate relevant orders for validity through investigation and research of fraud alerts and review process. Using tools provided and initiative with other web based tools available. Make decisions on next steps (cancel order, customer follow up). Conduct Direct Consumer calls to verify data & make decisions based on calls. Identify fraudulent activity by consumers & mark consumer data as suspect. Alert team of fraudulent attempts. Support and provide all necessary documents to internal Loss Prevention and law enforcement agencies and or financial fraud entities as necessary. Back dispute and projects support.


Waar ga je werken?

Who are we:
Adecco is in-house at the world's largest sports company. Their European HQ is based in Hilversum (Amsterdam/Utrecht area). We are currently looking for a Fraud Analyst to join the digital loss prevention team.

Would you like to be part of an international environment where you can be yourself, demonstrate and develop your skill set every day to help the company and yourself grow?



Wat vragen wij?

Who are you:
A motivated individual who has experience in customer service, preferably in an international setting. You exhibit good excel skills as you will work with data and spreadsheets.
You are fluent in English, written and spoken because that is the main language we speak here and one other, because you will support multiple countries. Furthermore you speak French or German on a native level.
You will be handling sensitive information so we are looking for a well-organized and accurate person. In possession of a highly analytical mindset and strong communication skills for handling different customers daily. You demonstrate patience and negotiate effectively. You have no problem working weekends and/or evenings (till 20:00).

How do you apply:
Apply now via nike@adecco.nl or if you need more information about the team, the company, the role; feel free to give us a call at + 31 (0)35 646 26 70, we will be more than happy to support!


Opleidingsniveau

HBO

Locatie van de functie

Hilversum



Referentie: M-000004489