Customer Service Specialist

  • Locatie
    Den Bosch
  • Vakgebied
    Commercieel en marketing
  • Uren per week
    32-40 uur

Are you interested in working for a company that is passionate about its customers, lives its values, and nurtures its employees? Then this is the company for you!


We are seeking a Customer Service Specialist to join our team based in Den Bosch. This role will report to the Customer Service Manager, Benelux.

The Customer Service Specialist is responsible for delivering excellent customer service as per company requirements, ensuring that queries are resolved efficiently, effectively, and within the department’s service level commitment. Processing sales orders, and efficient contributions to customer service operations, and carrying out internal activities as part of the support team. Communicate positively about the company and its products to ensure that a professional company and brand image are provided at all times to customers and colleagues.

 

Your responsibilities

 

·        Provide professional and effective services to internal and external customers, to meet customer expectations in line with department procedures and standards

·        Deal effectively with customer support calls and emails, investigating, logging, and responding to queries in a timely appropriate manner

·        Communicate courteously both written and verbal to customers, building positive relationships, responding to queries, and progressing issues

·        Sales order processing, key accounts, hospital orders, retailers, rental, and consumers, ensuring accuracy and attention to detail

·        Collaborate with and support sales representatives as required arranging trials, evaluations, extensions, timely collections, monitoring locations, updating worksheets, and producing regular management reports as requested

·        Conducting a correct and complete product service administration, conforming to the requirements of the organization, which includes guarantees, repairs, and returns

·        Processing of electronic payments and refunds ensuring accuracy and security of customer details

·        Maintain confidentiality, ensuring customer records are maintained and updated in line with the Data Protection regulations

·        Plan and prioritise workload in liaison with the Customer Service Manager

·        Work as part of a team to achieve department standards

·        Ensure a good level of understanding and knowledge of the organisation’s products and services

·        Support colleagues and team members with problems and demonstrate a positive attitude

·        General administration tasks

·        Any other duties as required by management


Waar ga je werken?

You will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Our organisation exists to advance human health and well-being through knowledge-based and innovative human milk and medical vacuum solutions.

 

Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an International/European level and witness the direct impact your work has on our company’s success.


Wat vragen wij?

·        MBO(+) HBO level

·        Fluent in Dutch (verbal and written - essential)

·        Fluent in English (verbal and written - desirable)

·        Related experience in a customer service role

·        Good working knowledge of MS office products and SAP desirable

·        Experience working within a global, matrix organization is an advantage


We are looking for someone who is a team player, takes the initiative, has excellent communication skills, and is able to cope in a pressured environment. The company offers development opportunities i.e. LinkedIn learning, and internal training. Also, flexible working, so the possibility to work from home 1-2 days per week.


Het betreft een baan voor langere tijd voor 32-40 uur per week.


Wat bieden wij?

  • Een aantrekkelijk salaris
  • 25 vakantiedagen op jaarbasis (bij fulltime dienstverband)
  • Reiskosten vergoeding
  • 8% vakantietoeslag

Heb je interesse in deze mooie baan met een zeer afwisselend takenpakket?

Reageer vandaag nog door op de sollicitatiebutton te klikken en je gegevens bij ons achter te laten. Eerst meer info? Bel dan met Antonie Janssen via 073-6125444 of stuur een e-mail naar regiodenbosch@adecco.nl