Consumer Service Payments Associate


We are looking for people who can get the work done and have a “can do” attitude, people who are dependable and are laser focused. All while being part of a culture that thrives in and embraces diversity and rewards accountability!


This is a temporary role as a Consumer Service Payments Associate for 6 months, with possibility of extension. The function is for 40 hours per week.


What does the role involve?

Your primary role will be to ensure the team maintain their focus on payment tasks and stay within their service level to prevent negative impact on consumers with their payments and refunds. Accuracy and attention to detail are paramount and crucial aspect of this role. You will also be expected to regularly engage with the Elite Service Team, other technology teams, business counterparts and payment service providers on payment related issues. You will act as a partner in supporting the day to day operational processes of the digital commerce business.



  • Support the daily payment operations for Consumer Service (CS)
  • As part of an experienced team, you will also be a resource and a primary escalation point for handling payment/refund related contacts coming from consumers that cannot be resolved by Call Center Athletes
  • You will ensure smooth day to day operations and accurately log and report the daily task volumes
  • This role calls for a tactful approach and requires the ability to perform well within a strong team environment with a calculated customer service orientation
  • You will be asked to work effectively, apply judgement, make decisions, and have a strong knowledge of payment services and processes
  • You will be looked to as a proficient resource in payments knowledge
  • You will share best practices and serve as the eyes and ears to the payment ops manager to support processes and day to day activities
  • You will be expected to continuously seek to improve processes to provide a premium experience for Nike consumers
  • You'll be responsible for proper execution and response to disputes coming in from payment service providers
  • In this role, you'll act as a liaison between Nike ops and operational teams from the different payment service providers

Waar ga je werken?

Why do I want to work here?

Although the current situation is a full work from home situation, the NIKE EHQ is based on an inspiring campus in Hilversum. A dynamic, energizing place to work that reflects the values and spirit of the brand. Colleagues from all over the world and located in and amongst numerous parks, cycling lanes and running tracks. Furthermore, this package includes:

  • 25 vacation days if you work 40 hours per week a full year
  • Commuting allowance EUR 0.19 cent per km/max of EUR 6 net per day
  • 8.33% holiday allowance
  • After 26 work weeks participation in pension plan
  • Free access to the online learning platform Adecco Academy
  • Free access to NIKE online training Club app and work outs via Zoom  

Wat vragen wij?

This is why the role is a great match for me:

  • Bachelor degree preferred. Educational requirement may be substituted with equivalent industry-related business experience
  • Minimum 3 years' experience in Customer Service, Retail and/or Sales
  • Effective oral communication skills and extensive written communication skills
  • Strong Customer Service skills are critical, including experience with escalated customer service issues
  • Strong multi-tasking, organizational and problem solving skills
  • Superior decision-making skills, including the ability to quickly understand and analyze new information and situations
  • Must demonstrate initiative and the ability to work independently within a diversely knowledgeable and strong team environment
  • Retail and/or e-commerce experience preferred


 Sounds great, how do I apply?

Apply now via or if you need more information about the team, the company, the role; feel free to give Megan a call at +31 (0)6 830 838 50. She will be more than happy to support!