Client Support Representative

  • Categorie
    Commercieel en marketing
  • Type dienstverband
    Vast
  • Locatie
    Rotterdam
  • Opleidingsvereisten
    HBO

As a Client Support Representative, you are the first point of contact for all Clients and Partners. You will assist Clients with a variety of questions, changes, concerns and problems in an efficient and timely manner. You will take ownership of Clients' needs and concerns post-implementation, ensuring Client Satisfaction and retention.One of the core duties of the Client Support Representative involves trouble shooting of problems and solving those himself or escalating them to the second line or to the Vendor.

Waar ga je werken?

The only cloud services provider that can deploy cloud computing, cloud communications and identity and access management in a secure, virtual private environment with world-class network survivability.

Wat vragen wij?

2 to 3 years of experience in Customer Care, preferably in the field of Networking or Communication Software, general understanding of software and Cloud Services, strong interpersonal, written and oral communication skills, both in English and in Dutch (German is a plus), In-depth understanding of the services & trouble shooting tools, strong client service and teamwork skills
Bachelor's degree

Opleidingsniveau

HBO

Locatie van de functie

Rotterdam



Referentie: M-000015052