Account Operations Representative


Would you like to deliver premium consumer experiences and help to support the growth of a large sports brand? We might have the perfect opportunity for you! We are looking for an Account Operations Representative.


This is a temporary role for 1 year with a possibility of extension, for 40 hours per week. They are looking for someone preferably to start immediately.


What does the role involve?

As an Account Operations Representative (AOR), you will be responsible for pre- and inseason orderbook execution for strategic account/s to support sustainable and profitable growth for Converse. This role is accountable to drive a qualitative and healthy orderbook, achieving shipping targets through effective inventory management and delivering superior customer service.

In this role you’ll have to develop and display a strong understanding of the integrated marketplace and supply chain operations processes. You’ll need to bring a strong retail and supply chain operations background, process improvement mindset and a natural curiosity to explore and solve problems.

To be effective, you’ll possess a passion for data and analytics, a high degree of comfort with ambiguity, an ability to simplify the complex and communicate effectively at all levels of the organization. Your ability to set a direction and to prioritize will be extremely important.


What will you be doing?

  • Tracking to business goals: Drive the goal setting/forecasting process in close alignment with the integrated account team, and pro-actively track progress against goals within the season.
  • Drive orderbook quality: Execute timely order book recon processes at the time of order entry. Collaborate with commercial and buying teams to maximize product availability and supply chain efficiency.
  • Drive seasonal execution excellence: partner with the integrated account team to drive pro-active management of holds, cancellations, returns, air freight requests, late orders, uncovered orders, launch dates etc in line with sell thru, marketplace reality and policy. Proactively flag product delays and order book gaps and take actions.
  • Execute shipping: provide available orders reports to the account, receive and process IDP booking requests, work with distribution center, allocation support, carrier, monitor delivery performance and solve problems including rebooking
  • Manage Launch: monitor incubate and brand focus launches against predefined service parameters in support of brand initiatives.
  • Deliver superior customer service to the account/s. Ensure operations & supply chain performance is monitored through a specific metrics against the agreed SLA and drive actions to improve accordingly.
  • Represent operations within the integrated account team to ensure healthy marketplace, effective mechanics of inventory management, and mutual profitable growth.
  • Analyze internal processes, order book patterns and shipping performance and identify root causes to suggest and act upon process improvement opportunities.
  • Develop and maintain relationships with key account and cross functional stakeholders

Waar ga je werken?

Why do I want to work here?

Although the current situation is a full work from home situation, NIKE EHQ is based on an inspiring campus in Hilversum. A dynamic, energizing place to work that reflects the values and spirit of the brand. Colleagues from all over the world and located in and amongst numerous parks, cycling lanes and running tracks. Furthermore, this package includes:

  • 25 vacation days if you work 40 hours per week a full year
  • Commuting allowance EUR 0.19 cent per km/max of EUR 6 net per day
  • 8.33% holiday allowance
  • After 26 work weeks participation in pension plan
  • Free access to the online learning platform Adecco Academy
  • Free access to online NIKE training Club app and work outs via Zoom  
  • As of January 2022, a new Hybrid Model will be introduced; working 3 days at the office and 2 days from home

Wat vragen wij?

This is why the role is a great match for me

  • Bachelor's degree in Business Management and/or Supply Chain
  • 1-2 years of relevant experience in Operations/Supply Chain
  • 2 years of experience in a multinational consumer products environment, and a good understanding of consumer, retail and servicing the marketplace.
  • Experience in managing supplier/customer relationships
  • Customer Service mindset with focus on delivering superior customer service
  • Demonstrate strong conceptual understanding of supply chain business models
  • Advanced analytical and problem-solving skills including technical reporting skills
  • Strong interpersonal and written/verbal English communication skills in a multinational environment with the ability to effectively communicate and influence various levels within a matrix structure
  • Advanced level proficiency in using MS Word, Excel, PowerPoint. Experience with SAP is a plus

Sounds great, how do I apply?

Apply now via and share your English resume. If you need more information about the team, the company, the role; feel free to give Megan a call at +31 (0)6 830 838 50. She will be more than happy to support!